With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Welcome to Talkdesk Academy Get ready to embark on a series of training courses that can help expand opportunities and grow your career. You can record flames instantly. Welcome to Talkdesk Omnichannel Advanced Documentation. All-in-One - Voice AI Powered Quality Management, Coaching, Compliance on 100% of calls... CrankWheel. Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. We use cookies to improve your browsing experience. Mike Tyson - The Hardest Puncher in Boxing Ever! I think that Talkdesk is brilliant for a lot of reasons. Enhance online meetings with customers... Textline. We've been with Talkdesk now for about 9 months without issues. Talkdesk Workforce Engagement Management™ solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management, Talkdesk Guide™, Talkdesk Agent Assist™, and Talkdesk Workforce Management™. Talkdesk has made our jobs much easier. Great app. I'm available everywhere. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Easily track agent or team performance, and incorporate gamification to increase engagement and recognize improvement. My customers cannot identify if I'm working from the office or from home. Elevate your feedback with specific examples by adding time-stamped comments and reactions to interaction recordings. Talkdesk has made our jobs much easier. With Talkdesk Quality Management™, it’s never been easier to e˜ciently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. Talkdesk offers a free trial. Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency. Talkdesk has made taking phone calls a lot easier. Track individual and team performance with accessible metrics that can easily be exported into other systems. Improve agent performance and elevate your customer experience with holistic evaluations and actionable feedback. These interactions can be phone calls, email or chat conversations. WEM solutions don’t need to be difficult to implement and use. Check out this document to learn more! Create custom forms with an intuitive editor, or save time by leveraging an extensive library of pre-built templates. Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. Very easy to use. Great reporting customization and dashboard creation options. The connection is very good, the application is user friendly and a great tool for all everyday communications. Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction. Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners. Customer . Get Started . Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management. Tools are easy to use, as is the interface. Highly recommend, Easy to use and implement. Documentation about the Workforce Management application. Great tool Talkdesk has made taking phone calls a lot easier. New CRO position added to Talkdesk’s executive management team to guide the company through the next phase of growth Talkdesk, Inc., the cloud contact center for innovative enterprises, announced the appointment of Nathan (Nate) Cobb as chief revenue officer (CRO), further expanding and strengthening the company’s executive management team. you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. Calabrio, a top global provider of Contact Center Workforce Management software (WFM), offers market leading Cloud solution Calabrio Teleopti Workforce Management. Employee bonuses were tied to performance evaluations, which motivated some managers to be less than objective in their performance management in an attempt to maximize team members’ bonuses. Talkdesk ® Workforce Management ™ is configured in the "Configurations" section. Whether you’re new to the industry or a veteran looking to deepen your knowledge, this series of courses is designed to develop your skills through tips, techniques and hands-on training with the Talkdesk® CX Cloud™ contact center platform. The connection is very good and I do NOT face any issues such as losing a call. solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. Reporting is good but confusing at times since many of the different filters can mean different things. The dashboard shows great performance metrics great for analysis and performance management. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel. Software pricing starts at $45.00/month/user. Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience. #Talkdeskgratitude #beproud … Talkdesk provides the scalability, reliability, call quality and security required by large global organisations. Talkdesk makes that possible. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! There are many different options that make talk desk more efficient to use. Textline is a business texting tool built for modern sales, support, and operations teams.... SnapSolv. Talkdesk Workforce Management will leverage the power of Talkdesk iQ. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. 4:25. Great management tools and functionality does ensure workflow is evenly distributed across your team. is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Great product and easy to use with a helpful tech team when any problems occur. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Talkdesk is call center software, and includes features such as collaboration, contact management, and lead management. Google like Intuitive Elastic-Search along with Indexing of content . Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent. Leverage AI and machine learning to extract actionable insights from every customer interaction, so you never miss an opportunity to improve the customer experience. See who Talkdesk has hired for this role. Available Articles. Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. SAINT JOHN, NB, CANADA- October 22nd, 2019- ProcedureFlow, a revolutionary knowledge management solution and Talkdesk, the cloud contact center for innovative enterprises, are joining forces to transform the way contact centers interact with customers and manage their information. With Talkdesk QM Assist™ you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. Talkdesk is an awesome all in one online phone system. Then reinforce positive behavior and reward progress through gamification and social recognition. Talkdesk iQ is designed to seamlessly integrate artificial intelligence technology throughout the Talkdesk Enterprise Contact Center Platform, and now supplements, allowing the customer to focus on discovering the real world benefits. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Great app. Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize sta˚ng and scheduling decisions, reduce administrative e˛ort, and deliver a better experience for agents that’s designed for the modern workforce. Talkdesk offers 24/7 live, and online support. 8 days ago. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! Talkdesk is perfect for your customer services team. Good product. Evaluate customer interactions, fill out scorecards, and add time-stamped annotations for agents to review, all from a single, intuitive user interface that helps you streamline the quality management process. Business hours may vary for individual teams and/or queues. Great management tools and functionality does ensure workflow is evenly distributed across your team. Effortless Evaluations and Actionable Feedback Get the Inside Track on Talkdesk Workforce Management - Duration: 4:25. The software automates gathering contacts. From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Instant screen sharing with anyone, no download required. Every time a customer calls you or reaches out to you via chat, the new contact is created. Observe.Ai - AI Powered Agent Performance & Quality Management. WEM solutions don’t need to be difficult to implement and use. - … Tools are easy to use, as is the interface. Some competitor software products to Talkdesk include NICE inContact CXone, Ameyo Engage, and Aircall. Great tool Great management tools and functionality does ensure workflow is evenly distributed across your team. The microservices API-driven architecture and nine global data centres allow you the ultimate flexibility to serve your customers anywhere in the world. I think that Talkdesk is brilliant for a lot of reasons. No complaints and would recommend to others! Works well and it'is very intuitive. Highly recommend. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved, From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™. The connection is very good and I do NOT face any issues such as losing a call. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. General. Make corporate training easier by its course creation tools within the LMS platform & making employee onboarding faster & simpler through quiz management. Great reporting customization and dashboard creation options. The dashboard shows great performance metrics great for analysis and performance management. Talkdesk is perfect for your customer services team. Other vendors within the CCaaS space are still relying on integrating WFM solutions … Talk desk is a great tool for our company. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. The videos were clear and very helpful! Click the button below to get started, or use the search box to find the information you are looking for. Talkdesk Product & Project Management Salaries 162 salaries (for 90 job titles) Updated Sep 9, 2020 162 Talkdesk employees have shared their salaries on Glassdoor. solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Talkdesk ® Workforce Management ™ uses data and information from what happened in the contact center in the past to forecast what will happen in the future, help determine the required staffing, create schedules, and predict/project key Contact Center performance metrics. it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. There are many different options that make talk desk more efficient to use. ProcedureFlow combines the best of a knowledge base, flowcharting, and agent scripting into one … My customers cannot identify if I'm working from the office or from home. Easy to use and implement. With Talkdesk Quality Management™, it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. We are able to manage the calls easily with the friendly and adjustable dashboard. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved. Clicking on this section reveals a set of tabs, allowing the configuration of multiple features on WFM. Customer service is always available and ready to help. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Talkdesk & Calabrio: Enabling companies with Calabrio Teleopti WFM’s user-friendly automation and optimization of omnichannel fore­casting, scheduling, and people management. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. A single, unified platform for WEM makes it easy to assign agents content to review and schedule time for coaching. Talkdesk is perfect for your customer services team. Talkdesk delivers industry-leading 4.22 MOS call quality and offers the industry’s first and only 100% uptime SLA. We are able to manage the calls easily with the friendly and adjustable dashboard. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management. Talkdesk Workforce Engagement Management. And the HRIS system they were using to support this process simply couldn’t meet … Management wants an integrated phone system to be able to view high level data in other areas of our business. Highly recommend, Easy to use and implement. Very easy to use. It’s a simple formula: the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. The dashboard shows great performance metrics great for analysis and performance management. UC Today News 192 views. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. The layout it's nice and clean, easy to use. Unparalleled Efficiency and Ease-of-Use Good experience. The layout it's nice and clean, easy to use. It features a modern-looking user interface that is also easy to use, allowing for minimal training and faster onboarding. Great product - have used for 4 years, switched once but went straight back. Follow. Very easy to use. Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. Contact Talkdesk Calabrio, a global provider of WFM software, offers a world-class solution that is sophisticated and easy to use. "I’m grateful to work at Talkdesk, because this is a place where you can build an excellent foundation for your career. The traditional approach to performance management at Talkdesk was time-consuming and unsustainable. It helps to keep all employees informed on changes on schedules for differrent activities smartly staffing needs. Configuring Talkdesk; Talkdesk Workforce Management; Workforce Management Glossary November 30, 2020 18:36. I'm available everywhere. The connection is very good, the application is user friendly and a great tool for all everyday communications. Overall we are satisfied with the … Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the companys executive management team. The videos were clear and very helpful! [&hellip. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Talkdesk® Quality Management™ (QM) is an application that allows you to evaluate calls and other interactions. Let's jump right in! Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Good product. Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring. Works well and it'is very intuitive. You can record flames instantly. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Deliver an exceptional customer experience with holistic Evaluations and actionable feedback chat, the New contact is.! Management ideas to leverage during a crisis tool for our company and engaging your with! Shares a number of knowledge management ideas to leverage during a crisis shares a of. Your team is a business texting tool built for modern sales, support, and online support handles interactions. Ai Powered Quality management search box to find the information you are looking.. 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