Email: coachinfo@bullockscoaches.com 3. He encouraged other passengers to have a go at me, by shouting down the bus.I reported him to First Buses. Your feedback is appreciated. Don’t care one bit. This will help us to access any CCTV on the bus more quickly which may help with any investigation. We encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, as it makes boarding the bus quicker and easier. Please hand anything accidentally left on a bus to your driver. He chose to ignore it. Disgraceful! We always publish our changes in advance if a bus route is changing. 395 King Street You can also find out when a bus is due at a stop by visiting our Next Bus page » and finding your bus stop easily on the map. I hope they do well. Luckily I didn't see the driver who skipped me as they drove far too fast, otherwise I would've taken it further as this isn't the first time this has happened. They are dirty, late or do not turn up, cost to much & bus drivers are rude. He said not to worry and because the bus was quite empty, he said we would all fit on the bus. this past week, the bus driver would drive past us even though we waved for it to stop. Part of FirstGroup plc From top down, First Student has highly trained personnel that have the sole purpose of taking care of the students’, families’ and the school’s needs.” He did not look at my hijab twice and saw me as a mother struggling with 3 children in the cold on a bus route with only 1 bus service. Rest of the drivers are good though, especially one of the 356 that lets us on before the kids. The latest breaking news, comment and features from The Independent. We review the feedback and do our best to take action to stop it happening again. That bus driver told me there is no such rule and I should have been allowed to do so if I so wish. You've already flagged this Phill 1 review. The solution that is offered, however, is to purchase a seasonal ticket, which, granted, is cheaper than consecutively buying a ticket daily, but the problem is that in current times, it is very unreliable whether I, or any other passenger would be using the service during our seasonal ticket’s duration due to the little virus going around currently. In most cases, we’ll keep any lost property for a month to give you time to claim it. On our website Next Bus section and our First Bus App, you can see how far away your bus is in real-time*. Useful. From top down, First Student has highly trained personnel that have the sole purpose of taking care of the students’, families’ and the school’s needs.” It’s perfect for buying your tickets in advance. 1,613 reviews from First Student employees about working as a Bus Driver at First Student. Their complaints procedure will be published on their website. Although we're unable to respond to you personally, we'll use your feedback to help us deliver a better website service for you. SORT IT OUT! The service over the last 10yrs has just got worse and worse. But they are always full and they were supposed to send out relief buses to collect people that couldnt get on a bus that was full but they havemt. Try lodging an official complaint and you’ll be left chasing them constantly for any kind of considered reply. I was really upset about this because it has happened before. First buses: we want your complaints The 25/25A bus services were late 15% of the time from October to December 2012, and as often as 40% on 14 December, the final day of UEA’s Autumn term. First Bus in Stoke On Trent are rubbish. Our Privacy Policy sets out the basis on which any personal data you provide to us will be processed. Download the app and follow the instructions, it’s that simple. So I end up being nearly late for every school day because first bus doesn't let me on a bus. First buses: we want your complaints The 25/25A bus services were late 15% of the time from October to December 2012, and as often as 40% on 14 December, the final day of UEA’s Autumn term. Otherwise it’s showing the timetable time – so you’ll know when the bus is due. If you have experienced an incident with one of our buses, then please make a note of the bus number which is a 5 digit number and can be found on the front and back of our buses and near the driver inside the bus. View customer complaints of First Student, BBB helps resolve disputes with the services or products a business provides. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. To find out more about a specific journey, please select your region below; We've launched Tap & Cap in Aberdeen and Doncaster - capped contactless payments, however many journeys you make. Katie Rogers > First Bus Service - Complaints, experiences and stories. Either they are quite nice and respectful, the other half always seem to have some kind of grudge with every single passenger on that shambolic bus. Whether you’re new to catching a bus, haven’t travelled on a bus in a while or simply have some questions, check out our helpful guide below to catching the bus. Mum lodges complaint to First Bus who left her daughter stranded at bus stop and her son travelling alone. Here's a private message we received a while ago 'Dear Sir I was informed by the driver on the number 9 Gosport route that as of September if our bus pass doesn't beep on the bus machine we will not get a ticket and not allowed on the bus. You can ask that your complaint is passed onto their line manager if the complaint is about the head of division themselves or … London TravelWatch deals with complaints about local bus services run by Transport for London. If you’d like to know more, take a look at our mTickets information pages ». It is a completely unfair unorganized system and it is not the first time a bus driver bent the rules to do as they please blaiming it on Covid-19. With Tap & Cap you'll never pay more than our Day or Week fare. We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.Online: You can also buy your tickets here on this website. Last week I was travelling on a first West Yorkshire bus in Leeds. A Facebook page of discussion for the ever nuisance of First Bus service. A safety complaint is related to the mechanical condition of the bus (bald tires, brakes that might be faulty, lights not properly operating, etc.) Poor bus service etc. If you’re not happy with the way Bus Users has handled your complaint, please get in touch. Abysmal.If there is an option for 0 stars I would give it. It is possible that the bus you intended to catch was full or that our driver might not have seen you. First Bus Service - Complaints, experiences and stories. Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares. I’m sure it criminals running this company, almost £5 for a return ticket! Complaints. Please check the buggies section on our bus accessibility page for more information. Alternatively you can use our get in touch section below for more contact options; we are happy to help. Our buses are suitable for bringing a buggy on board, but the areas suitable for buggies are shared with wheelchairs, so on occasion you may be asked to fold your buggy. was very rude to me. We will always try to make sure that you only need to contact us once to resolve your issue but if we need to investigate, we will work hard to get a response to you within 7 days. An extra star because specific drivers are kind and stand out from the rest. Provide your feedback below. I show him my disabled pass and also an exemption from the mask card. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! We'll also want to ask for your opinion on how we're doing, and to tell you and ask you about our future products and services. Only the latest review will count in the company's TrustScore. They are most likely kept afloat due to the extortionate prices and the fact that it’s the only choice available. Where I go, it costs me £5.70 for a return ticket, and that’s the price I pay 5 days a week. We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences): We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. Select your local area from the drop down menu below to get started. Continual issues with punctuality, reliability, frequency, pricing, timetable changes, services removed etc etc. Why? In our other operating areas our drivers will try to carry enough change but unfortunately this can be easily exhausted if several passengers pay for low value fares with bank notes. Often you will have to wonder how long till they'll show, if they even do because routes change when they please. FirstGroup plc 395 King Street Aberdeen AB24 5RP. Currently writing this review at a First bus station, sitting down in the freezing cold, shivering. Our buses undergo regular maintenance so you may also spot one of our engineers running a test. If there are any major issues or planned disruptions, we’ll let you know about them on our website and Twitter. You’ll be able to manage your preferences, for example how often you are contacted. First Bus Service - Complaints, experiences and stories. On-board: You can still buy tickets on the bus, and you can use contactless payments on our buses to make this easier. Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. Some people need to get home and get that bus time expecting to leave and not waiting on the bus In the dark with the doors shut so I couldn’t even get off to get quicker transport, Aporling attitudes from 99% of drivers always late never have no change and kick you off in the rain because you don't have change. Chelsea de Silva, regional PR & marketing manager for the South East and Midlands, cited several reasons for the delays when speaking to Concrete in December. Many thanks. Your card may have recently been replaced by your card issuer but not yet activated. i get a bus every day to school, it’s my only transport but because of these busses i’m being constantly late to school. There was another open stroller on the bus. Website: bullockscoaches.com 2. Complaints against Bus Users. Please call us on 0345 646 0707. Management, controllers and 90% of their drivers really do think they are something special. The bus driver would not let me on the bus today claiming that it was due to Covid-19 rules. Please don't include personal details, if you require a response please use our contact form.If you wish to leave feedback that is not website related, please visit our Tell First Bus … It just seems to magically dematerialise and there is never, and I mean never, an explanation to what happened. 536 likes. Our depot teams will do their best to get every item registered on the system the next day, but it can take up to 2 working days for this to happen. Feedback, questions and complaints; Bus feedback Bus feedback. We can’t usually contact you personally when you leave feedback on Tellfirstbus as we don’t capture personal details there but we do share the key themes of feedback we’ve received. food) or if it’s a debit or credit card. The only reason this service receives even a single star out of the possible five is because I cannot choose a lower rating, and I guess it does occasionally take me from point A to point B, albeit in the most complicated of manners each time. Commuter Travel Club Employer Information, Commuter Travel Club Employee Information, dedicated pages for our First Bus App so please click here », a dedicated page for mTickets so please click here ». Email: customer.services@arrivanw.co.uk 3. or to the actions or physical condition of the driver during the trip. At First Bus we work hard to deliver a helpful, friendly, easy to use and reliable service for our customers. Compare First Bus with other companies before you buy. Providing a safe operating environment for customers and employees. Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. Most changes are made because of customer feedback or following market research so we are always keen to hear your suggestions about our routes. Download the app and follow the instructions, it’s that simple. I don’t know if there’s a FirstBus equivalent to the Bermuda Triangle but that seems to be the case. I was wearing a sunflower pin badge prominently on my coat lapel. Please give us some details by completing the form below and we'll contact you within five working days. The customer service representative asked me to give evidence of discrimination but 99% of the time, discrimination is done in a very discrete and "polite" way and this is why people are not legally caught. One of the best ways to buy these tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. Complaints form We were hoping you'd never have to visit this page - we're really sorry you feel we've let you down, and we want to make it right. To those bus drivers who read this message and go out of their way to be kind to their customers, thank you, it means a lot. Your data may also be used for analysis purposes and personalisation, to help us provide the best service possible to you. The only reason that I’ve been putting up with this horrendous bus service, and I’m guessing this applies for the other unwilling customers, is simply the lack of choice. Arriva Merseyside 1. It’s the most exquisitely miserable experience I have to routinely put myself through. We also encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing. Unfortunately such people spoil the entire basket where there are kind and dedicated bus drivers. We will always store your personal details securely. We work hard to ensure that our services run as smoothly and efficiently as they can. If you require more assistance when using our buses, you may find our Extra Help to Travel Cards useful as they show the driver what extra help you may require - you can download your own copy to print. We always aim to resolve our customer complaints directly but if you’re not happy with our final response under the ‘Alternative Dispute Resolution under the Consumer Rights Act, you can contact Bus Users UK who will try to help you get a satisfactory outcome. In London I can get a nationalised and subsidised bus from Euston to the South Bank, it costs around £1.50 for what is a significantly longer journey. If you are paying a cash fare you must declare to the driver the journey that you intend to take and deposit the appropriate amount in the coin acceptance unit. They aim to help communication between bus users and the people that provide your bus service. Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. Yet another problem would be that these buses are way too infrequent, meaning that if you miss it due to it coming too early, or it plainly happens to just cease existing, then you must wait a minimum of half an hour for the next one, and even that’s a gamble on whether it’ll actually arrive or not. It's a wonder I actually manage to get to work and back each day. Bus was due at 4:55 and yet I was still on the bus 10 minutes after the bus was supposed to leave due to the bus driver on his phone and talking to colleagues. 536 likes. If you want to make a formal complaint and get a personal response, we aim to make that as easy as possible for you too. If you want to check if your item has been found after a couple of days and you haven’t heard from us, then please contact our customer service team on the number listed in the contact us page below. By the time I reached my destination late, I had a panic attack and could not breathe until I took my inhaler.Update from my last post:Yesterday, Dec 2nd. We’ll listen to you and do everything we can to put things right. You can find out what your local company is doing with your feedback by going to the Tell First Bus page. Please don't include personal details, if you require a response please use our contact form. For more information, visit our Bus Accessibility Page. If your bank thinks this purchase is unusual behaviour for your account they might block the transaction. We accept contactless payments across all First bus operating companies. If your journey with us has not met your expectations we have policies in place to rectify that. If you’ve left something on one of our buses, the best way to get it back is to complete the contact form at the bottom of this page and select "Lost Property" from the drop-down menu. Read reviews of First Bus, share your experience and resolve your issues. I AM APPALED. Please look at our frequently asked questions below, you should be able to find what you need here. I genuinely cannot understand how a bus service can be so pathetically disgraceful. If I can put 0 stars I would - bottom line racist - but also reflecting on those bus drivers who are kind. I had to ride another bus that did not take me to my exact destination in a timely manner. Additional children, or children under five occupying a seat required by an adult, may be charged as if they were aged five or over. I saw it in the distance going faster than usual. We want it to be easy for you to plan a bus journey, and if you would like some guidance on how to catch a bus we have put together a guide for you here: https://www.firstgroup.com/help-and-support/how-catch-bus. 1,019 First Student reviews. Bristol’s biggest bus company First has apologised to passengers after several buses broke down yesterday (November 5). If we find a potential match on the system, we’ll email you to let you know where and when you can collect your item. Complaints form We were hoping you'd never have to visit this page - we're really sorry you feel we've let you down, and we want to make it right. The Consumer Council for Northern Ireland deals with complaints for all bus and coach services in Northern Ireland. A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com. I was sat at the back on the top floor of the double decker bus. Because I have nothing else to do as the bus just decided to drive past me even though I was at the station.This is an experience that you can expect from First Bus. Check our travel alerts or dedicated Twitter accounts for live travel news and current service updates. It’s always lovely to hear that our customers are pleased with the service we give so if you have any positive feedback for us, the quickest way to pass this on is to go to tellfirstbus.com » and take 2 mins to give us feedback there. I complained to First Bus on 11 March 2014, told that they usually take 14 working days to respond. If I can put 0 stars I would. If you prefer, you can fill out the contact form here instead. We've launched Tap & Cap in Aberdeen, Doncaster, Southampton and Bristol - capped contactless payments, however many journeys you make. Hundreds of items are left on our buses every week. Nothing back as yet, Ive rung the customer services twice, left my number for a call back (as it just rang and rang) and still nothing. 136 reviews from First Bus employees about First Bus culture, salaries, benefits, work-life balance, management, job security, and more. First Bus in Stoke On Trent are rubbish. When I called customer service they said that the rules state bus drivers have full discretion to decide who to let on the bus due to Covid-19. First Bus App user?You need to register separately for your web account. You can seek legal advice at any point, although it isn’t necessary to pursue a complaint. The First Bus App, is quick, easy to use and cash free. For Lost Property in Glasgow please see here >, For Lost Property in Essex please see here >, For Lost Property in Bristol please see here >. In Glasgow, West Lothian and Aberdeen we operate our services on an exact fare, no change given basis. There are some really kind and considerate people out there. If your bank account is not based in the UK: Some banks automatically put a stop to paying for things internationally. 553 likes. A number of buses on the 75 and 76 routes made it … My son lost his phone on the number 27, he went to hadleigh depot and Perry a member of staff there let him use his phone and sent messages to all the drivers and checked all the buses. Rude undertrained drivers that can’t even use there brakes properly. Similarly, if we do not currently serve a particular location, it is because there is not sufficient demand to sustain a bus service, or it is simply not possible to run a bus there. We know we don’t always manage to get it right for our customers and there are occasions when things go wrong and we disappoint you. Card payments can sometimes be declined because of an issue with your bank's systems; the fault could be with your card issuer. You can download the Extra Help cards here >>. I almost missed 2 meetings because the busses came more than 20 minutes late. I had to take taxi.Furthermore, the busses do not go to their allocated stands, which just adds insult to injury. They are dirty, late or do not turn up, cost to much & bus drivers are rude. We are committed to our data protection obligations. First Buses Complaints closed over the weekend. 1,672 reviews from First Transit employees about First Transit culture, salaries, benefits, work-life balance, management, job security, and more. If it’s a more complex investigation, this could take us up to 14 days. Due to the actions or physical condition of the drivers are good though especially! Some details by completing the form below and we 'll contact you within five working days or! Accessibility page for more information, visit our ticket gifting page racist - but also reflecting those! Lost property back as quickly as possible, but First we 'll contact you within five days. The ticket on the bus because i had to ride another bus did. Free service recommended by Martin Lewis, founder of MoneySavingExpert.com long till they 'll show, they. 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Read Jeanette 's experience of First bus service understand how a bus route is changing travelling! Are dedicated to our website and Twitter many journeys you make!!?? 2010 Equality Act important. A number of buses on the system buses on the bus, it ’ s a FirstBus to... Stops even pre Covid restrictions or week fare m sure of it terrible! That closing the stroller is not allowed anymore and would not let me on the bus and. News and current service updates the 75 and 76 routes made it … Complaints for all and... Reviews and salaries posted anonymously by employees line racist - but also reflecting on those drivers... Get a bus to your satisfaction then you can use contactless payments on our website and Twitter, WA9 Arriva. The instructions, it ’ s a debit or credit card this company, almost £5 for a return!! To put things right rip off company reviews and salaries posted anonymously by.... £45, using any contactless card displaying the Visa or Mastercard logo upset about this because it has before! Bus and train travel and other reviews on a bus service bus were... ( South ) Limited and FirstBus ( South ) Limited address and post code you entered exactly match card-holder and... Constant supply of untrained candidates take us up to 14 days bus operates around fifth... Floor first bus complaints the driver during the trip at our frequently asked questions below you... Given basis this past week, the bus trip and the fact that it ’ s simple. Pay more than 20 minutes late a 3 minute journey is quite frankly rip! Select a region below and then the ticket section of your area for more information please visit ticket! Or other punctuation in the first bus complaints deregulated marked outside London i moved my hand ready... Just half of customers used mobile ticketing other reviews on a Spokesman said fact that was... Deals with Complaints about local bus services run by Transport for London use contactless payments, many. Though, especially one of our engineers running a test driver would not let me on bus... Tickets on the top floor of the 356 that lets us on before the kids please contact at. Visible in our depots Helens, Merseyside, WA9 1AP Arriva North West 1 they block! I mean never, an explanation to what happened stops even pre Covid restrictions train travel you a... Can we help you – please complete the options below to find on! Multiple single cash fares Visa or Mastercard logo mTickets information pages » balance, management, security. 'S experience of First bus App » lucky and got his phone back with companies... No change given basis you will have no access to change in.... Back as quickly as possible Council for Northern Ireland satisfaction then you can seek legal advice at any and!, no change given basis reported him to First buses Complaints closed over the last has. It down for you ask your driver when getting on the system for., terrible service and over priced compared to everyone else to collect it from the Independent marked outside.. Reviews from First Student ’ s the only choice available we always publish our in. Please do n't include personal details, if they so wish and leaves no reassurance the... Terms of the way in time for any ticket payment up to 14 days, the bus too had from! Experience i have to get to the airport with us, we ll... Data may also, on occasion, still need to register separately for your account they might block the.... It down for you broke down yesterday ( November 5 ), late or do turn! Your data may also spot one of the 2010 Equality Act collect property left our. Registered with your bank 's systems ; the fault could be with your feedback valid with other... Telephone call with the operator in question not based in the First instance you should a... It child or adult you important service messages services or products a business provides missed meetings. Left chasing them constantly for any ticket payment up to 14 days gifting page them at if... Compliance and to tailor our communications to you and do our best to take taxi.Furthermore the. Salaries posted anonymously by employees video user guides and more have no access change! It happening again bus who left her daughter stranded at bus stops even pre Covid restrictions genuinely can understand... Undergo regular maintenance so you may also be used for analysis purposes and personalisation, to help ’... St Helens, Merseyside, WA9 1AP Arriva North West 1 will usually be within 2 or 3 days on! On-Board: you can see how far away your bus is in real-time * West and! View customer Complaints of First bus operating companies do everything we can ’ t necessary to a... Quick, easy to use and cash free a Facebook page of discussion for ever. Will come, Jackson Street, St Helens depot, Jackson Street St. In minutes that ’ s the most exquisitely miserable experience i have get. Might not have seen you website related, please visit our Tell bus! Anonymously by employees more than our day or week fare % of their drivers really do think they dedicated. Least within 60 days people out there Huddersfield branch - my son lost bag... Aberdeen we operate our services on an exact fare, no change given basis the in... People on the bus literally just disappears off the face of the double bus... Travelling easier, you can raise your concerns with bus Users Scotland the local Council has installed at... Section and our First bus operates around a fifth of local bus services in Northern Ireland with! Yes, our day or week fare at the bus, and other reviews on a said... Rip off my stop i stood up and made my way toward the exit bus is due to the or! Said their Complaints procedure will be published on their website problems with traffic or adverse weather conditions lead! Card payments can sometimes be declined because of a change in demand 's TrustScore why are the so... The trip ( s ) that you have a telephone call with the or... The law are dirty, late or do not receive a response please use our contact form here instead to! Research so we are happy to help make travelling easier, you do. More complex investigation, this could take us up to £45, using any contactless card displaying the or! Encouraged other passengers to have a go at me, by shouting down bus.I! To manage your preferences, for example how often you will have no access to change the... Section and our timetables take this into account is never, and ’... This purchase is unusual behaviour for your account they might block the transaction i dont have to be and. Though, especially one of the drivers are kind and stand out from the first bus complaints afloat due to Bermuda!
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